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Free Version | Paid Version | |
---|---|---|
Fully responsive operator and customer screens | ✔ | ✔ |
Android ve IOS mobile app | ✔ | ✔ |
Windows desktop application | ✔ | ✔ |
Language support (Turkish, English, German, French, Italian, Spanish, Russian) | ✔ | ✔ |
Department definitions | 1 Department | ✔ |
User definitions | 1 User | ✔ |
Team definition for each department | 1 User | ✔ |
Website visitor stats | ✖ | ✔ |
Copyright removal for customer screen (paid) | ✖ | Optional |
Detailed journal(log) system | ✖ | ✔ |
User authorization | ✖ | ✔ |
Blog Pages | ✖ | Optional |
FAQ | ✖ | Optional |
Free Version | Paid Version | |
---|---|---|
Chat bot | ✔ | ✔ |
ProActive Triggers. Chat invitation by Url or page header | ✔ | ✔ |
Customizable chat buttons | ✔ | ✔ |
Language selection for each live support button | ✔ | ✔ |
Get customer information before the chat and add GDPR confirmation box | ✔ | ✔ |
Quick chat start without customer information | ✔ | ✔ |
Scheduled automatic waiting message in periods for customers waiting on line | ✔ | ✔ |
Instant visitor map | ✖ | ✔ |
Start a chat from the instant visitors list | ✖ | ✔ |
Offline contact forms | ✔ | ✔ |
Hide option of the chat button when offline | ✔ | ✔ |
Connect the live support buttons to teams | ✖ | ✔ |
Template messages | ✔ | ✔ |
File transfer | ✖ | ✔ |
Frequent sending files store | ✖ | ✔ |
Baloon and vocal warning on customer side | ✔ | ✔ |
Baloon and vocal warning on operator side | ✔ | ✔ |
Customer location, Ip and browser information | ✔ | ✔ |
Customer transfer between operators | ✖ | ✔ |
Knock knock alert to customer | ✔ | ✔ |
Authorization to open and close the customer authorization on file sending | ✖ | ✔ |
Search chat by the notes | ✔ | ✔ |
Quick FAQ access on chat screen | ✖ | ✔ |
Last 5 chat information on chat screen | ✔ | ✔ |
Marking the important messages | ✔ | ✔ |
Displaying the pages customer toggling during chat | ✔ | ✔ |
Message quoting | ✔ | ✔ |
Emojis | ✔ | ✔ |
Share chat content with customer | ✔ | ✔ |
Rating after chat | ✔ | ✔ |
Hide chat button on certain pages | ✔ | ✔ |
Add chat links to e-mails | ✔ | ✔ |
Send unresponded customer to the automatic contact form | ✔ | ✔ |
Redirect to Whatsapp when offline | ✔ | ✔ |
Use the same button on multiple websites | ✖ | ✔ |
Send notification via e-mail to the new customer when offline | ✔ | ✔ |
Working hours definitions | ✔ | ✔ |
IP or e-mail based customer ban | ✔ | ✔ |
Free Version | Paid Version | |
---|---|---|
Support page | ✖ | Optional |
Customer sign up and log in system on support page | ✖ | Optional |
Support request, reply and tracking on support page | ✖ | Optional |
Start live support on support page | ✖ | Optional |
Chat, support and FAQs department definitions for the customers to access on the support page | ✖ | Optional |
Blog and FAQs access on support page | ✖ | Optional |
Customer sign up and tracking system on operator screen | ✖ | Optional |
Custom fields for customer cards | ✖ | Optional |
Custom fields for support records | ✖ | Optional |
Convert the messages sent to the defined e-mail addresses into support records | ✖ | Optional |
Associate the responses sent to the defined email addresses with the support record | ✖ | Optional |
E-mail reminder and auto-closing for the unresponded records by the customer | ✖ | Optional |
'Public' option to enable other visitors to display the records | ✖ | Optional |
Change support record statuses in bulk | ✖ | Optional |
Provide support services for a fee with "VIP Support Subscriptions" (credit or membership based) | ✖ | Optional |