25.06.2021

Why Are Chatbots Important?

Chatbots provide convenience and additional services for customers, increase efficiency and save business costs. While the chatbot system reduces the need for human interaction, it allows customers' questions and problems to be solved easily. Let's take a look at the importance of adopting a chatbot strategy in your business and the added value chatbots provide to gain more customers or retain existing customers.
Use of chatbots contributes to productivity by reducing customer waiting time. According to researches, 21% of the consumers see the chatbots as the easiest way to communicate with the business. With online support, it increases the efficiency of businesses by enabling customers to get instant answers to their questions or problems without waiting in line.
Another contribution of chatbots is that they are available 24 hours a day, 7 days a week. 68% of customers go to a competitor as soon as they feel that they are not cared for. Chatbots make your customers feel special, are always ready to attract customers' attention by responding instantly to questions from customers. The biggest potential benefit of using live support is that you have a customer services which work 24 hours a day. The use of chatbots reduces customer churn rate. Engaging visitors is arguably the most certain way to lower bounce rates and subsequently increase conversions. With chatbots, you can further increase your interaction strategy and attract the attention of visitors. Studies show that 67% of consumers worldwide use a live chat system for customer support.
Chatbots provide better customer engagement. It can attract customers at any time of the day by offering personalized recommendations to your customers. It can guide them in a more accurate and interesting way based on past evaluations and results. The activity of bots can be measured very easily. You can easily assess the business during peak business hours or examine how many customer calls it manages without additional customer service costs.
It saves on customer service costs. Research estimates that chatbots will help businesses save more than $8 billion a year by 2022. Chatbots help businesses save on additional costs such as salary, training and infrastructure costs. With AI chatbots, businesses can save on customer support costs and improve key productivity metrics that enhance the customer service experience.
Chatbots automize your sale processes by increasing the sales. At the same time, it makes a preliminary assessment of your potential customers, directs them to the right team, and increases the rate of conversion of the conversation into sales by interacting with the customer instantly.

You can contact us on +90 444 40 80 for more information about Chatbot and live support systems. Why are chatbots important? It takes only a few minutes to fill out the form to get information, our customer service representatives will get back to you as soon as possible. You can try out our free demo panel for 15 days if you want to add live support to your website. For any question that come to your mind, we'll be more than happy to assist you.