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It is very important for e-commerce sites to keep their communication strong with customers. Businesses that provide quality service and help visitors enter the site instantly are one step ahead. If you want to increase your customer potential and get ahead of your competitors, it is beneficial to use the live support application. You can find strategies that you can use and follow on your site in this article.
Live support is software that enables you to communicate with visitors on your site simultaneously in writing. It usually appears in the form of an icon at the bottom right of the site. You communicate with the visitors who click here by writing.
In today's rapidly developing technology, acting fast is very important for both customers and businesses. Since all targets in e-commerce are sales and marketing-oriented, all studies are on increasing visitor traffic.
Customers visiting the websites want information for both sales and after-sales. Call center and customer service are not sufficient in this regard. The most effective way to provide instant service to the customer is the live support service. New-generation consumers are looking for a live support application on the site they entered. Instead of getting lost in the pages of the site and wasting time searching for information, they want live support assistance.
Make the Most of Live Support
Live support provides many advantages to both the visitor and the business. From the visitor's point of view, it does not waste time between pages and products. You can get answers to your questions instantly. If we look at the business side;
You increase visitor traffic.
Your sales graph is rising.
You are saving costs.
You create an environment of trust between the seller and the customer.
What software you need to install is as important as installing live support. Limondesk, an easy-to-use and practical software, will assist you in getting ahead of your competitors. All you have to do is go to www.limondesk.com. After registering, you copy the resulting code to your website. The software automatically installs and starts working.
The software works in harmony with all computers and mobile devices. If you want, you can create an automatic reply system for frequently asked questions. The system works on the filing systems such as visitor traffic, and communication history. You can periodically review the history and develop new regulations regarding wishes and problems.
When your live support personnel are not available, you can activate the form-filling function and get back to your customer in a short time.
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