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Today, most companies are aware of how important customer support and satisfaction are to increase sales. That's why they're devoting a lot of resources to this area. Advanced call centers, support services with telefone, mail and SMS notifications... Do you think all this is enough for customers?
In this age of technology, in which we race against time, most of today's customers prefer companies where they can find answers to their questions and provide the right guidance at the purchasing stage.
Think about it this way, when you are selling a product in your business, do you expect customers to come to you and say that they buy this product? Or do you prefer to welcome them by informing them about the product they are interested in, to encourage them, or to help their purchasing process with alternative product presentations?
If you are a company representative who knows your job, you prefer the second way. Because the customers are very valuable at the present time. Demand remains limited against the thousand of offered product. That's why you need to introduce your products to the right audience on time and complete the sales process. At this point, we would like to inform you about the functionality of Live Support programs.
Potential customers may be hesitant to call you and get information about your product. But they can use live support program easily. You can give information by interacting with your customer candidates. A live support software will be your most important assistant in this regard. What are the benefits of the online live support system for you?
Informing with Live Support Systems Provides Confidence to Customers
“Many internet users want to get support from a live person while shopping online. Half of internet users find it very important to have someone knowledgeable about the subject answer their questions in the middle of an online purchase and they stated that they are impressed. ”
A live support program you added to your site provides instant access to customers. The waiting times of Live Support programs are less than the waiting time on the phone. An employee who informs customers via Live Support can provide information and support to more than one customer at the same time.
Almost all of the customers say that live chat is very helpful and they say that they prefer to shop from a website that offers live support. In addition, nearly half of the participants state that they made the purchase thanks to the live support session.
You can increase your service quality with Live Support Programs
When the benefits are examined, it is clear that using a live support system is very important for e-commerce sites. But deciding which live support system to use can be complicated. If you are in this situation, we recommend you to review our LimonDesk Live Support system. You can easily add and use live support to your site. You can add the code that will be given after the license process to your site. After activating the system on your site, you can start live conversations. If you do not know how you can do it, our expert team will gladly provide you with the necessary support by helping you in this regard.
You can integrate live support to the site simply and quickly and have a live conversation with your visitors. You can contact us by filling out this form to get immediate information about Live Support programs.
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