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It is difficult to attract end-user traffic to your E-Commerce site and even harder to keep them. You can do a lot of work on this, but your customers will prefer to leave your site when support is not available. We can liken this situation to working in your physical store without a seller. How can your store work in this situation? Today, It is not possible to expect your customer to reach you from e-mail box or contact areas on your E-Commerce site. Your customers expect a live support system that will provide you to answer their questions or problems immediately. For this reason, live chat support is more preferred over other communication channels such as telephone or e-mail. While customers get quick responses and stay happy, shop owners gain more leads, is make more sales, and built more trust with their leads.
One of the difficulties faced by many businesses in the e-commerce process is the lack of connection with people who will provide solutions when the visitors have questions about products or services. Live chat allows your visitors to instantly respond to their problems and increases customer satisfaction by providing making trust your brand. A live support system is a basic concept that every business using e-commerce should try. There are many benefits that will make your business processes successful in the online process. The live support system offers your customers that shopping via e-commerce appropriate platform to chat with a customer service representative. It is not just a way to interact with your customers. It is also a concept with broad potential, allowing you to build a good relationship with your customers and increase your conversion rates.
In the research, most of the customers who shop through E-commerce prefer to get help via live support. While 44% of customers prefer live chat as a must-have for every e-commerce company, only 54% of retailers revealed that offer live chat to increase customer satisfaction. The online chat system provides visitors to get instant help. As a result, it reduces waiting times much more than a call center. Every e-commerce company should adopt live chat which is the best and most preferred way for most customers to get maximum benefit.
Live support software allows your business to stand out from your competitors and reach more people faster than others. The researches state that large companies still do not use online support system on their website. This situation means that they miss out on many advantages provided by the live support program. Another research claims that only 9% of websites provide online chat services to their customers. LimonDesk, one of the most popular and having rich features live support system for e-commerce, allows you to monitor visitor activities, track customers feedback and calculate customer satisfaction rate while instant answering questions of your customers. In short, the live support program LimonDesk not just only for customers also has become a viable option for website or E-Commerce owners. When the benefits are examined, it is clear that using a live support system is very important for E-Commerce sites. But deciding can be complicated which live support system you should use. If you are in this situation, we recommend you to examine our LimonDesk Live Support system. You can easily use and add live support to the site. By adding the code to be given after the licensing process, you can activate the system on your site and start a live conversation. If you have no idea how you can do it, our expert team will gladly provide the necessary support by helping you in this regard. You can click to install the live support system on your website for free.
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