EN
Customers want to take quick answers without waiting in the digital age of E-Commerce and soical media. Days are gone which customers waiting hours for a response. In the research show that %42 of customers from soical media expect response within 60 min. Customers know what they expect from customer services very well now. They don't want to wait on the long call line. They want immediate detailed answer to their question or problems. They also expect the business to be consistent in terms of help desk.
As seen in the research, if you delay your customers or make them wait it would not be wrong to say you will lose them. That's why, your customer service team should always be ready to provide quick turnaround for visitors without any delay. Due to this critical process, most of the business include live support program in their CRM.
To increase performance of your customer services team, you need a live support software that bringing them together with your visitors in real time. In addition to this, online chat allows you to interact in a personalized way to provide better services. Let's examine benefits of using live support service for a customer service team.
It Reduces Your Expenses
According to the research, customer service activity performed with online chat is %17-30 cheaper than the cost of service provided by phone call. Reason of this, phone does not allow to serve multiple clients customer same time. Whereas, it is much easier to respond to more than one customer with live support software in the same time. This situation provides companies to save time and resources.
It Provides Increase in Sales
If you want to increase sales, take advantage of live support program. As a result of the research, it is state that using instant chat provides a 20% increase in conversions. Live support program helps to occur a more leads and converting them into sales becomes an easier process. Your team will have more time to convert your visitors into loyal customers.
It Improves Customer Loyalty
Did you know that the live support can incerase satisfaction rates as 73% compared to e-mail(61%) and phone(44%) support? In generally, online chat is the best sales conversion method. From customer acquisition to conversion, live support program helps a brand interact with visitors and solve their question faster. When the customers find a live support solution on website, they feel more secure. Reason of this, they know that their questions will solve in the short time.Live support program LimonDesk helps you provide to solution to customer's question and succeeds by giving a confidience to customers. LimonDesk is the great solution to improve your business customer services and customer loyalty.
It helps discover your customers' problems
The most important problem faced by customers is not getting response their questions immediately. This problem has dissappeared with Online Chat. Adding touch of personalized to conversation is so easy with Live support program. Reason of this is your team can see past tense activities with customer momentarily. To better understand customer problems, customer service team can easily reach past interview documents and note what not do with the same customer the next they call. Thus, you can provide satisfaction by discover customer problems faster.
It provides competitive advantage
" How does the use of live support software give a business a competitive advantage?" it may be asked. Onlice chat allows your business to stand out from your competitors and reach more people faster than others. Research state that huge companies do not still use online support system on their website. In this case, it means that they miss out so many advantage provided by the live support program. Another research state that just 9% of websites use online chat service their customer.
This statistics show that your business take an advantage against your big competitors in the market that not using online support on website. This is great way to make your customer support available and access immediately. Your customer service team has to opportunity to be more proactive as customers expect from a brand today.
Can a brand always service as perfect customer service? Yes, that's why we see that business owners prefer LimonDesk software for facilitate their service processes. You must have noticed that small chat icon in the lower right corner of our LimonDesk website. You can do these with the LimonDesk software: You can watch visitor activities, follow customers feedback, calculate customer satisfaction rate while you respond your customers' questions.
In short, the online chat tool has become a viable option not only for customers but also for website or E-Commerce owners. You can click to free install the live support system on your website.
Free Promotion